Terms of Service

Nayanzy | Last updated: 11 Oct 2026

This website is operated by Nayanzy Enterprises, trading as Nayanzy, with its address at C5/34 gali. No. 2 Sadatpur extention Delhi 110092, India. Throughout the site, the terms “we”, “us” and “our” refer to Nayanzy. Nayanzy offers this website, including all information, tools and services available from it, to you, the user, on the condition that you accept all the terms, conditions, policies and notices stated here.

By visiting our website [nayanzy.com], our Instagram Shop, or our WhatsApp ordering channel, and/or buying something from us, you use our “Service” and agree to be bound by these Terms of Service (“Terms”), including the policies they refer to: our Privacy Policy, Shipping and Delivery Policy, Return, Exchange and Refund Policy, and Grievance Redressal Policy. These Terms apply to everyone who uses the Service, including browsers, customers, and people who post reviews or other content.

Please read these Terms carefully before you use the Service. If you do not agree to all of them, please do not access the website or use the Service. This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and does not need any physical or digital signature.

Any new feature or tool we add to the store is also covered by these Terms. You can read the latest version on this page at any time. We may update these Terms by posting changes here, as explained in Section 22.

SECTION 1 - ONLINE STORE TERMS

• You must at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  
• You must not use our products or the Service for any illegal or unauthorised purpose, or break any law that applies to you, including copyright and trademark laws.
• You must not transmit any worm, virus, or code of a destructive nature.
• If you breach these Terms, we may suspend or end your access to the Service, as explained in Section 19.

SECTION 2 - GENERAL CONDITIONS

• We may refuse service where we reasonably suspect fraud, misuse, or a breach of these Terms, or where the law requires us to.
• Your content (not including payment details) may be transferred unencrypted and may involve transmissions over various networks and changes to fit the technical needs of connecting networks or devices. Payment details are sent over encrypted connections to our payment gateway partners. We do not store your full card details, UPI PIN, or banking credentials.
• All content on the site belongs to Nayanzy or its licensors, including the Nayanzy name and logo, product designs, photographs, videos, graphics, text, and website design. You may share our product photos on social media for personal, non-commercial use, with credit to Nayanzy.
• You agree not to reproduce, duplicate, copy, sell, resell, scrape, or exploit any part of the Service, its use, or access to it, or use our brand name or designs for commercial purposes, without our written permission.
• Headings are for convenience only and do not affect the meaning of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We work to keep the information on this site accurate and current, but we cannot promise that it always is. General content, such as blog posts and styling or care tips, is for general information only and is not professional advice. Product information is covered by Sections 5 and 14, and nothing in this section limits your rights if a product is not as described.

The site may contain historical information, such as past offers or older blog posts. It is provided for reference only and may no longer be current. We may change the content of this site at any time, but we have no obligation to update it. Please check the site for changes.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

• Prices for our products are subject to change without notice. The price that applies to your order is the price shown when you place it.
• All prices are in Indian Rupees (INR) and include all applicable taxes, unless stated otherwise. Shipping charges, if any, are shown at checkout before you pay.
• We may modify or discontinue the Service, or any part of it, at any time.
• A price change, or a change to or discontinuation of the Service, does not affect an order we have already accepted. We will fulfil it, or refund it, under these Terms.
• Subject to the points above and to the extent permitted by law, we are not liable to you or any third party for a price change, or for any modification, suspension, or discontinuance of the Service.
• Discount codes can be used once per order, cannot be combined unless stated, and have no cash value.

SECTION 5 - PRODUCTS, MATERIALS AND CARE

Nayanzy sells demi-fine, everyday jewellery. Our pieces are made on a high grade metal base and finished with plating or other surface treatments, as stated on each product page. Some products or offers may be available only online, and some may be available in limited quantities. All products are subject to return or exchange only as set out in Section 8.

We try to describe and photograph our products as accurately as we can. Please note:

• Colours and finish: Photos may look slightly different from the real product because of screen settings, lighting, and photography. We cannot guarantee that your screen shows any colour accurately.
• Size and weight: Measurements are approximate and may vary slightly between pieces.
• Batch variation: Small differences in finish between production batches are normal.
• Not fine jewellery: Unless a product page clearly says otherwise, our products are not made of solid gold, solid silver, or precious stones, are not hallmarked precious-metal articles, and are not sold as investment items. Words such as “gold tone” or “gold finish” describe the surface finish only.
• Skin sensitivity: Everyone’s skin is different, so we can’t guarantee that a piece will suit every wearer. For example Jewellery built on 316L stainless steel, which is widely used for sensitive skin. It does contain a small amount of nickel, so it may not be right for anyone with a severe nickel allergy. If you know your skin reacts to certain metals, please read the product details carefully.
• Limits: We may limit the quantity of any product, or the sale of a product to any person, region, or jurisdiction, on a case-by-case basis. We may discontinue a product at any time. Any offer on a product is void where the law prohibits it.

Care and warranty. Demi-fine jewellery lasts longer when it is cared for, and plating and finishes can wear gradually with use. To help your jewellery last:

• Remove it before bathing, swimming, exercising, or sleeping.
• Keep it away from perfume, lotion, hairspray, and harsh chemicals.
• Store it dry, in the pouch or box it came in.
• Wipe it gently with a soft, dry cloth after wearing.

Normal wear, gradual fading of the finish, scratches, and damage from water, chemicals, or misuse are not manufacturing defects. We stand behind manufacturing defects reported within 2 days of delivery. Any longer warranty will be stated on the product page. This does not limit your rights under the Consumer Protection Act, 2019.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

• We may refuse or cancel an order, in whole or in part, for example if an item is out of stock, we cannot verify your details, we suspect fraud, or there is a pricing or listing error. If we cancel a paid order, you will receive a full refund. We will try to tell you using the email, phone number, or address you gave us.
• We may limit quantities per person, per household, or per order, including orders placed from the same account, payment method, or address. Nayanzy sells to retail customers through this site.
• You agree to give current, complete, and accurate purchase and account information for all purchases, and to update your account details promptly so we can complete your transactions and contact you.

About accounts:

• You can browse the site without an account. You need one to view your order history and to request returns or cancellations online.
• You are responsible for keeping your login details safe and for all activity under your account.
• We may suspend or close an account that is used for fraud, misuse, or breach of these Terms.

For more detail, please read our Return, Exchange and Refund Policy.

SECTION 7 - ORDERS, PAYMENTS, SHIPPING AND DELIVERY

Orders

• When you place an order, you are making an offer to buy. We accept it when we send you an order confirmation. We may still cancel an order as set out in Section 6.
• Please check your address, phone number, and email carefully before you pay. We are not responsible for delays or failed deliveries caused by incorrect details.

Payments

We accept the payment methods shown at checkout, which may include UPI, cards, net banking, wallets, and Cash on Delivery on select orders and pin codes.

• Payments are processed by secure third-party payment gateways.
• If a payment fails but money is deducted, it is usually refunded by your bank or the gateway within a few working days. Please contact us if it is not.
• We may offer a discount on prepaid orders compared with Cash on Delivery. Any such offer is applied at checkout.
• For Cash on Delivery orders, we may ask you to confirm the order by phone or message before dispatch, and we may stop offering Cash on Delivery to addresses with repeated refused orders.

Shipping and delivery

• We ship across India only, to the pin codes our courier partners serve.
• Shipping is a flat ₹60 for orders below ₹599, and free for orders of ₹599 and above, unless we state a different offer at checkout.
• Orders are usually packed and dispatched within 1 to 2 business days. Delivery usually takes 4 to 7 business days after dispatch (3 to 5 business days for Delhi-NCR and metro cities), depending on your location. These are estimates.
• You will receive tracking details by WhatsApp, SMS, or email once your order ships.
• Our courier partners usually make up to two delivery attempts. If delivery fails because of an incorrect address or repeated unavailability, the order returns to us, and re-shipment may carry extra shipping charges. For Cash on Delivery orders, please keep the exact amount ready.
• Risk of loss passes to you when the order is delivered to the address you gave us. If a package arrives damaged or tampered with, please record an unboxing video and contact us within 48 hours of delivery.
• Delays caused by courier issues, weather, strikes, festivals, or other events outside our control are not a breach of these Terms. If your order is delivered later than the delivery schedule we stated, and the delay is not caused by such an event, you may ask us to cancel it and refund you.
• The courier and payment partners we use to fulfil your order are our service providers. Using them does not change our responsibility to you under these Terms.

SECTION 8 - CANCELLATIONS, RETURNS, EXCHANGES AND REFUNDS

Our Return, Exchange and Refund Policy forms part of these Terms. In summary:

Cancellations

• You can request to cancel an order only before it is packed or dispatched, by messaging us on WhatsApp or Instagram, emailing us, or using your account, with your Order ID.
• Once an order has been packed or handed to the courier, it cannot be cancelled. The return process below applies after delivery.
• If a cancellation is approved for a prepaid order, we will refund the amount to your original payment method or Store Credit. We do not charge a cancellation fee.

Returns and exchanges

• You can request a return or exchange within 2 days of delivery.
• Items must be unused, unworn, and in original condition, with all tags, packaging, and the invoice.
• Change-of-mind returns: Approved returns are refunded as Nayanzy Wallet Credit (see Section 9), less a flat return and exchange shipping fee of ₹99.
• Exchanges: Subject to stock. Exchange values are based on the original, non-discounted price. If the new item costs more, you pay the difference; if it costs less, the balance is issued as wallet credit. The ₹99 fee is payable when you request the exchange.
• Damaged, defective, wrong, or not-as-described items: Please share an unboxing video showing the sealed package being opened. After we verify the issue, you will get a free replacement or a full refund to your original payment method, including any shipping you paid. For Cash on Delivery orders, we will ask for your bank or UPI details. The ₹99 fee does not apply.
• Final sale: Items from Trending drops, flash sales, or clearance offers, and personalised or engraved pieces, cannot be returned or exchanged for change of mind. They are still covered if they arrive faulty, damaged, or incorrect.
• Earrings: For hygiene reasons, earrings are not eligible for change-of-mind return or exchange. They are covered if they arrive damaged, defective, or incorrect.
• Quality check: All returned items are checked on arrival. Items that do not meet these conditions will not be accepted and will be sent back at your cost.

Refund timing

• Wallet credit is issued within 3 to 5 working days after we receive and check the item. Refunds to your original payment method are sent within 7 to 10 working days.
• Return requests are approved or declined after we review them. Nothing in this Section limits your rights where a product is defective, deficient, damaged, or not as advertised, or where delivery is late as described in Section 7.

SECTION 9 - WALLET CREDIT, OFFERS AND REFERRALS

• Wallet credit has no cash value, cannot be transferred or withdrawn, and can be used only on the Site.
• Wallet credit is valid for 90 days from the date it is issued. Credit not used in that period expires and cannot be reinstated.
• We may offer wallet credit after purchases or for referrals. The amount and conditions will be shown when the offer is made.
• We may withdraw offers and credit obtained through misuse, fraud, or breach of these Terms.

SECTION 10 - OPTIONAL TOOLS

We may give you access to third-party tools, such as size or style guides, review widgets, or tracking tools, that we do not monitor or control. You acknowledge and agree that we provide access to these tools “as is” and “as available”, without any warranty or endorsement, and, to the extent permitted by law, we are not liable for your use of optional third-party tools.

Any use of optional tools is at your own discretion. Please make sure you are familiar with and approve of the terms on which the tool’s provider offers it. We may add new services or features to the website in future, including new tools and resources. They will also be subject to these Terms.

SECTION 11 - THIRD-PARTY LINKS

Some content, products, and services available through the Service may include materials from third parties. Third-party links on this site may take you to websites that are not affiliated with us. We do not examine or evaluate their content or accuracy, and, to the extent permitted by law, we are not responsible for any third-party materials, websites, products, or services, or for any harm or damages relating to transactions you make with them.

Please read a third party’s policies and practices before you transact with it. Complaints, claims, or questions about third-party products should be sent to the third party. Products sold by Nayanzy, and orders placed with Nayanzy, are covered by these Terms.

SECTION 12 - REVIEWS, USER COMMENTS AND OTHER SUBMISSIONS

If, at our request, you send specific submissions (for example, contest entries), or, without a request, you send reviews, photos, creative ideas, suggestions, proposals, or other materials, whether online, by email, on social media, or otherwise (together, “comments”), you keep ownership of them. You give Nayanzy a free, non-exclusive, worldwide licence to edit, copy, publish, distribute, translate, and otherwise use your comments, in any medium, on our site and marketing channels. We have no obligation to keep comments confidential, to pay for them, or to respond to them. Personal information you give us for an order is handled under our Privacy Policy.

We may, but are not obliged to, monitor, edit, or remove content that we decide is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that breaks these Terms. We do not pay for reviews, and we do not edit them to change their meaning.

You agree that your comments will not:

• belong to someone else, or be something you have no right to share;
• infringe any copyright, trademark, privacy, personality, or other right of any person;
• be defamatory, obscene, abusive, hateful, harassing, or invasive of another person’s privacy;
• be false or misleading, or mislead anyone about where the comment comes from;
• impersonate another person, or use a false email address;
• contain a virus or other malware that could affect the Service; or
• threaten the unity, integrity, defence, security, or sovereignty of India, or break any other law in force.

You are solely responsible for the comments you make and for their accuracy. To the extent permitted by law, we take no responsibility and assume no liability for comments posted by you or any third party.

SECTION 13 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. We handle your personal information in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 and the rules made under it, as they come into force. Please read our Privacy Policy to see how we collect, use, and protect your information.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions about product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We may correct any error, inaccuracy, or omission, and change or update information at any time.

If an error affects an order you have already placed, such as a clear pricing error, we will tell you. You can then confirm the order at the correct price or cancel it for a full refund.

We have no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. A refresh or update date shown on the site does not mean all information on it has been updated.

SECTION 15 - PROHIBITED USES

In addition to other prohibitions set out in these Terms, you may not use the site or its content:

• for any unlawful purpose;
• to ask others to take part in any unlawful act;
• to break any law, rule, regulation, or order in force in India;
• to infringe or violate our intellectual property rights or those of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, caste, ethnicity, race, age, national origin, or disability;
• to submit false or misleading information;
• to upload or transmit viruses or any other malicious code that may affect the Service, any related website, other websites, or the internet;
• to collect or track the personal information of others;
• to spam, phish, pharm, pretext, spider, crawl, or scrape, or to use bots or automated tools to browse the site or place orders;
• for any obscene or immoral purpose;
• to interfere with or get around the security features of the Service, any related website, other websites, or the internet; or
• to misuse discount codes, wallet credit, or referral offers, or to place false or fraudulent orders.

We may end your use of the Service or any related website if you break these rules.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results you may get from using the Service will be accurate or reliable.

We may remove the Service for periods of time or cancel it at any time, with or without notice. Subject to the paragraphs below, your use of, or inability to use, the Service is at your own risk. Except as expressly stated in these Terms or on a product page, and except as required by law, the Service and the products delivered through it are provided “as is” and “as available”.

To the extent permitted by law, Nayanzy, its owner, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors are not liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or of any product bought through it. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms excludes or limits (a) your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law that protects consumers, including your rights where a product is defective, deficient, damaged, or not as advertised, or (b) any liability that cannot be excluded or limited under Indian law.

SECTION 17 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Nayanzy and its owner, directors, officers, employees, agents, contractors, licensors, service providers, and suppliers from any claim or demand made by a third party, including reasonable legal fees, that arises from your breach of these Terms or the documents they refer to, your violation of any law, or your violation of a third party’s rights.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, it will be enforced to the fullest extent the law allows, and the unenforceable part will be treated as removed from these Terms. This does not affect the validity or enforceability of any other provision.

SECTION 19 - TERMINATION

The obligations and liabilities of the parties that arose before the date of termination continue after termination. These Terms are effective until you or we end them. You may end these Terms at any time by telling us you no longer wish to use our Service, or by ceasing to use our site.

If we reasonably believe that you have failed to comply with any of these Terms, we may end this agreement and deny you access to the Service, with notice where practicable. You remain liable for all amounts due up to the date of termination. Ending these Terms does not affect an order already placed and paid for, or your rights to a refund or other remedy under these Terms or the law.

SECTION 20 - ENTIRE AGREEMENT

If we do not exercise or enforce a right or provision of these Terms, that is not a waiver of it. These Terms, and any policies or operating rules we post on this site or about the Service, are the entire agreement between you and us and govern your use of the Service. They replace any earlier agreements, communications, and proposals, written or oral, between you and us, including earlier versions of these Terms.

You may not transfer your rights under these Terms. We may transfer ours as part of a business transfer.

SECTION 21 - GOVERNING LAW AND DISPUTES

These Terms, and any separate agreement under which we provide you the Service, are governed by and interpreted under the laws of India. We encourage you to contact us first, so we can try to resolve any issue directly (see Section 23). If we cannot, any dispute will be subject to the exclusive jurisdiction of the courts at [City, State], India. This does not affect your right to file a complaint with a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including through the e-Daakhil portal or the National Consumer Helpline.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can read the latest version of these Terms on this page at any time. We may update, change, or replace any part of these Terms by posting changes on our website, and we will update the “Last updated” date above. It is your responsibility to check this page from time to time. If you keep using our website or the Service after changes are posted, you accept them. Orders you have already placed are governed by the Terms that applied when you placed them.

SECTION 23 - GRIEVANCE OFFICER AND CONTACT INFORMATION

In line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the rules made under it, our Grievance Officer is:

• Name: Ashish Kumar
• Designation: Owner
• Email: support.nayanzy@gmail.com

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it. Our Grievance Redressal Policy explains the full process.

For questions about these Terms, general questions, and order support, write to support.nayanzy@gmail.com

SECTION 24 - AGREEMENT TO RECEIVE COMMUNICATION

Order and service messages. When you place an order, you agree to receive messages about it, such as order confirmation, dispatch and delivery updates, and return or refund updates, by email, SMS, WhatsApp, or phone. These messages are needed to provide the Service.

Marketing messages. We send offers, new drops, and reminders by WhatsApp, SMS, RCS, email, or calls only if you have opted in, for example by ticking a box at checkout or messaging us to say yes. Your consent to marketing is separate from these Terms. You can withdraw it at any time by replying STOP, using the unsubscribe link, or contacting us. Withdrawing it does not affect your orders or your access to the Service. We follow applicable telecom and data protection rules, including Do Not Disturb preferences.