Refund policy

At Nayanzy, we want you to love what you wear. If something isn't right, here's exactly how our return and exchange process works.

1. Eligibility Window

  • Returns and exchanges can be requested within 2 days of delivery.
  • Requests made after this window cannot be accepted, regardless of the reason.

2. Condition Requirements

To be eligible for a return or exchange, the product must be:

  • Unused and unworn
  • In its original packaging, with all tags and labels intact
  • Accompanied by the original invoice/order confirmation

Items that show signs of wear, damage caused after delivery, or missing packaging/tags will not be accepted.

3. What You Get Back — Store Credit Only

  • All approved returns are refunded as Nayanzy Wallet Credit, not a cash/original-payment-method refund.
  • Wallet credit is valid for 30 days from the date of issue and can be used toward any future purchase on our website.
  • Credit not used within the validity period will lapse and cannot be reinstated or reimbursed.

4. Return & Exchange Shipping Fee

  • A flat ₹99 shipping fee applies to every return or exchange request.
  • This amount will be deducted from the wallet credit issued for a return, or must be paid at the time of initiating an exchange.

5. Exchanges

  • Exchanges are subject to stock availability of the requested item.
  • If the new item is of higher value, the difference must be paid at the time of exchange.
  • If the new item is of lower value, the remaining balance will be issued as wallet credit.
  • Exchange values are calculated on the original (non-discounted) price of the product — sale/discounted pricing does not carry over to exchanges.

6. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect product:

  • You must share an unboxing video showing the sealed package being opened, clearly capturing the issue.
  • Requests without this video cannot be processed, as it is our primary method of verifying genuine damage-in-transit claims.
  • Once verified, we will offer a free replacement or full wallet credit, including the original shipping charge.

7. Non-Returnable / Final Sale Items

The following items cannot be returned or exchanged under any circumstances:

  • Products purchased during a Trending Drop, flash sale, or clearance sale — these are marked "Final Sale" at checkout
  • Engraved or personalized pieces, due to their custom nature
  • Earrings, for hygiene reasons, unless received damaged or defective

8. How to Initiate a Return or Exchange

  1. Message us on WhatsApp/Instagram DM with your Order ID and reason for return/exchange
  2. Our team will confirm eligibility and share pickup/drop-off instructions
  3. Once the item is received and quality-checked, your wallet credit or exchange will be processed within 3-5 working days

9. Quality Check

All returned items go through a quality check on arrival at our facility. Items that fail to meet the eligibility conditions in Section 2 will not be accepted and will be shipped back to the customer at their own cost.

10. Order Cancellations

  • Orders can be cancelled only before they have been packed/dispatched.
  • Once dispatched, the order can no longer be cancelled — the standard return process (above) will apply instead upon delivery.

11. Contact Us

For any questions about your return, exchange, or refund status, reach out to us at:

  • Instagram: DM Us
  • Email: support.nayanzy@gmail.com

Nayanzy reserves the right to update this policy at any time. Any changes will be reflected on this page. Continued use of our website after changes constitutes acceptance of the updated policy.