At Nayanzy ("we," "us," "our"), your privacy matters to us. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have. By using our website, Instagram Shop, or WhatsApp ordering channel, you agree to the practices described below.
1. Information We Collect
Information you give us directly:
- Name, phone number, email address
- Shipping and billing address
- Order details (products purchased, size/preferences if applicable)
- Payment information (processed securely via our payment partners — we do not store your card, UPI, or bank details ourselves)
- Communications with us via WhatsApp, Instagram DM, email, or customer support
Information collected automatically (on our website):
- IP address, browser type, device information
- Pages visited, time spent, referring website
- Cookies and similar tracking technologies (see Section 4)
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your order status, returns, and offers
- Improve our website, products, and customer experience
- Send promotional messages and updates (only where you've opted in — see Section 6)
- Prevent fraud and ensure the security of our platform
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Delivery/courier partners — to fulfil and ship your order
- Payment gateway providers (Razorpay) — to process payments securely
- Marketing and analytics tools (Meta/Instagram, Google) — to run ads and understand website performance, in aggregated or anonymized form where possible
- Legal authorities — where required by law, court order, or to protect our rights
We do not share your information with any third party for their own independent marketing purposes without your consent.
4. Cookies
Our website uses cookies to:
- Keep your cart and preferences saved
- Understand how visitors use our site
- Show you relevant ads on platforms like Instagram/Facebook (via the Meta Pixel)
You can disable cookies through your browser settings; note that some website features may not work properly if you do.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Marketing Communications & Your Choices
- We may send you order updates, promotional offers, and new-drop alerts via WhatsApp, Instagram, SMS, or email.
- You can opt out of promotional messages at any time by replying "STOP" on WhatsApp, unsubscribing via the link in our emails, or messaging us directly. You will still receive essential order-related communication even after opting out of promotions.
7. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, subject to any legal or record-keeping obligations we may have (e.g., invoices for tax purposes)
To exercise any of these rights, contact us using the details in Section 11.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order history, returns/exchange records, and legal/tax compliance requirements.
9. Children's Privacy
Nayanzy's products and services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
11. Grievance Officer & Contact Us
In accordance with applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are:
- Name: Ashish Kumar (Owner)
- Email: nayanzyjewels@gmail.com