Shipping & Delivery Policy

We want your Nayanzy pieces to reach you quickly and safely. Here's everything you need to know about how we ship and deliver.

1. Shipping Coverage

  • We currently ship across India only. International shipping is not available at this time.
  • Orders are delivered to the address provided at checkout — please ensure your address, pincode, and phone number are accurate to avoid delays or misrouting.

2. Shipping Charges

Order Value Shipping Charge
Below ₹599 ₹60
₹599 and above Free

Shipping charges (if any) are calculated and displayed at checkout before you complete your order.

3. Processing Time

  • Orders are processed and packed within 1-2 business days of confirmation.
  • Orders placed on Sundays or public holidays will begin processing the next working day.

4. Delivery Timelines

  • Estimated delivery time is 4-7 business days from the date of dispatch, depending on your location.
  • Metro cities and Delhi-NCR typically receive orders faster (3-5 business days); remote/rural pincodes may take slightly longer.
  • You will receive a tracking link via WhatsApp/SMS/email once your order is dispatched.

Delays caused by courier partners, weather, strikes, or other circumstances beyond our control are not within Nayanzy's liability, though we will do our best to keep you updated.

5. Order Tracking

  • Once dispatched, you can track your order using the tracking ID shared with you.
  • For any tracking issues, message us directly on WhatsApp/Instagram with your Order ID.

6. Payment Options

  • We accept Prepaid payments via UPI, cards, and net banking through our secure payment partner.
  • Cash on Delivery (COD) is available on select orders/pincodes.
  • Prepaid Perk: Enjoy a discount on prepaid orders compared to COD — applied automatically at checkout.

7. Packaging

  • Every order is carefully packed to prevent damage in transit.
  • Please record an unboxing video while opening your package — this is required to process any claim for damaged, defective, or incorrect items (see our Return & Refund Policy for details).

8. Delivery Attempts & Non-Delivery

  • Our courier partners typically make up to 2 delivery attempts. If both attempts fail (e.g., recipient unavailable, incorrect address), the order will be returned to us.
  • For COD orders, please ensure someone is available at the shipping address with the exact payment amount at the time of delivery.
  • If a package is returned to us due to an incorrect address or repeated non-availability, we will reach out to arrange re-shipment; additional shipping charges may apply for re-delivery.

9. Order Modifications

  • Shipping address or order modifications can be made only before the order has been packed/dispatched.
  • To request a change, contact us immediately via WhatsApp/Instagram with your Order ID — once dispatched, changes cannot be made.

10. Damaged or Missing Packages

If your package arrives visibly damaged or tampered with:

  • Do not accept the delivery if possible, and inform us immediately.
  • If already accepted, please share your unboxing video and photos of the package within 48 hours so we can raise a claim with our courier partner and assist you with a replacement or wallet credit.

11. Contact Us

For any shipping or delivery questions, reach out to us at:

Nayanzy reserves the right to update this Shipping & Delivery Policy at any time. Changes will be reflected on this page with a revised "Last Updated" date.